Flow Jamaica

1.0 9 Reviews
Company name
Flow Jamaica
Address
2-6 Carlton Cres Kingston 10 Jamaica, Kingston, Kingston parish
View Map
Phone Number
+1 800 804 2994
Working hours
Thursday: 08:00 - 18:00  See All

Reviews

1.0

9 Reviews
Write a Review
1.0
Flow Customer Service
Adjustment of bill payment not correctly credited to account
After providing customer with requested information no action taken. Now next to impossible to get contact by phone or on the email help. Very non responsive ... customer service number impossible to reach, customer reps dont follow up even after provided with information requested. I have never seen so bad service...terrible.. If there was a negative star that would be my rating....thinking of moving all our accounts to the other provider
1.0
Flo lack of compassion for customers
I have been having problem since end of agust reported it on 30th of agust untill current sept.26 still having same problem mom passed away sedt.14 unable to use whatsapp to contact family n friends overseas because no internet this is second time in a year same problem this is a disgrace
1.0
Wrongly charged
FLOW billed us for a service we haven't received and is seemingly refusing to remove the charges from our account. Every month, they disconnect our service for an overdue balance, even though our telephone/internet charges are paid in full. Each time, the reps apologise for the inconvenience and promise that the issue will be escalated to be resolved and that someone will call back. No one ever calls and the charge remains on the account. This has been going on for FIVE months now. Moreover, it is difficult to get through to FLOW CS and we regularly get hung-up on. Talking to them on Live Chat, WhatsApp and social media does not make a difference! If it was possible to give this company a negative star rating, I would. To make matters worse, we can't switch to Digicel because they don't offer broadband service in our area. The government needs to free up Caricel or give us another alternative because SLOW FLOW is NOT IT!
1.0
INTERNET wifi services
My internet went out on August 5 today is August 8 and still no service I have been calling for days no answer it is a Shame you pay your bill and can't get customer service I clicked on one star but it's really 0 star
1.0
Installation of new service
I requested new service, internet, on July 22nd and to date I am still waiting. The service is atrocious. I have had to follow up 4 times. The girl handling my account is rude and unprofessional. I have been told they still have to come and do another survey and checks to ensure they can install service even though there is already existing service on the property with them. All that needs to be done is an upgrade/new box and installation in the apartment. Simple! I have now contacted Digicel due to the lack of professionalism and the fact they don't seem to care about my business.
1.0
Worse Company!
It use to be that I didn't have any problems with flow until I was charged twist for an account that I paid for and close! That have persons in training working and doing upgrades messing up people's accounts my old account was duplicated so they charged me twist all evidence is there I called over and over from January until now and still nothing they text me everyday to pay this account to avoid disconnection each time I called I keep getting the run around from these people and am tired of this company!
1.0
Unprofessional
Whenever you call and get them which takes like 55 minutes there agents disconnect the call . They don’t answer to anyone on social media .I gave it a rate because I wanted to submit my review
1.0
Text message scam
They kept deducting from my balance for Text Messages and promo they are sending even though I opt out of getting them. Depleting the credit on my account. Went directly to the branch office in LOJ Spanish Town and kept telling me garbage. The cycle just continues. They are the biggest scammers.
1.0
Everything
Flow a company of scammers which just tAkes peoples money and dont give them any service

Questions & Answers

4
Questions
Ask a Question
Edmarine
3 Aug, 2020
How do I apply for Internet and cable service at a location in Kingston
Andrea McKenzie
24 Apr, 2020
We have no cell service three days now in lumsden st ann
Ang
17 Oct, 2019
What is the new TOLL FREE number to FLOW from the USA?
View all 4 questions

Company Details

Location map
2-6 Carlton Cres Kingston 10 Jamaica, Kingston, Kingston parish Get Directions
Description
Cable & Wireless Communications (CWC), owners of the brands FLOW , C&W Business and C&W Networks, is a full service communications and entertainment provider and delivers market-leading video, broadband, telephony and mobile services to consumers in 18 countries.

Through its business division, CWC provides data centre hosting, domestic and international managed network services, and customized IT service solutions, utilizing cloud technology to serve business and government customers. CWC also operates a state-of-the-art submarine fibre network – the most extensive in the region.

Through the FLOW Foundation , an extensive programme geared at improving education among youth through broadband connectivity is spearheaded along with other philanthropic pursuits.

As part of the Liberty Latin America group of companies, Cable & Wireless is one of the leading telecommunications and entertainment providers in the Caribbean and Latin America. We have operated in the region since the 1870s, always at the forefront of innovating infrastructure and services –from historic telegraph poles and cables, to modern day superfast broadband, mobile, landline and video services.

Today, our services are underpinned by over 50,000 kilometers of the most modern subsea and terrestrial fiber networks in this part of the world. This enables us to offer unparalleled connectivity - the fastest broadband with the latest video content, secure IT solutions, plus mobile services packed with data options – all under a blend of iconic consumer, business and wholesale brands. Together, our commitment is to invest and innovate so that we empower our customers and stakeholders to succeed in this connected world.

Our team of over 7,000 people is united through our shared values of serving our customers with passion, striving to be the best, working as one team, and respecting and trusting one another. So we stand ready to meet and surpass the expectations of our five million customers across the Caribbean and Latin America.

We value every moment invested in serving our valued customers across each of the thirteen markets in the region. We serve Antigua & Barbuda, Anguilla, Barbados, British Virgin Islands, Cayman, Dominica, Grenada, Jamaica, Montseratt, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Turks & Caicos Islands.
Working hours
Monday:08:00 - 18:00
Tuesday:08:00 - 18:00
Wednesday:08:00 - 18:00
Thursday:08:00 - 18:00
Friday:08:00 - 18:00
Saturday:Closed
Sunday:Closed

Verified Business

Flow Jamaica - company profile is confirmed by company owner / representative person / directory administrator.
Last update: September 2020 - View Status


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