Humming Bird Tours has been in business since 2006. We have distinguished ourselves by offering consistent and outstanding service. The experience of driving around our beautiful island of Jamaica can often be dampen by the hassle of acquiring transport; we strive to fix that with exceptional customer service, no exceptions. Our business is based on trust, simplicity and convenience-You rent a vehicle, use and return it; simple right? We trust our renters to take care of our vehicles and return it in the same condition. However, in the rare event that you might have a fender bender, we simply ask you to fix the car. Of course, we can take care all these circumstances for you. We offer a barrage of services that best suits our customers’ unique needs. Our main priority is our customers so, instead of investing in airport locations, offices, large staff etc. HB focuses on keeping costs low while passing on savings to customers in the form of lower prices; reinvesting in new inventory and technology. For customers’ convenience we have free pick ups and drop offs in most locations in Kingston and Montego Bay including airports. Let Hummingbird Tours take you around this marvelous island. From the luscious gardens of Portland to the rare and exotic Two Sisters Cave, in Saint Catherine or wherever your destination leads we’ll take you there.
I just wanted to say thank to you and your Company for your excellent service once again , I have been used your Company for the last 10 Years on several occasions and your Company and customer service always make everything so easy. Your excellence of customer service is awesome The car delivery always on time they are very polite and helpfully. I would recommend anyone to use your company which I did, They too find it was outstanding and it also would recommend anyone. . I will Continually using your company and recommend anyone. I will continue using this company without any hesitation. Thank you again for the outstanding Excellency and customer service. and will have no hesitation in using you again .
we booked a car about three weeks before our arrival to Jamaica, a rep called us the day before our arrival to tell us our vehicle was confirmed we reserved a SUV vehicle. On arrival to Kingston a different vehicle was waiting on us , this was our first trip to Jamaica and had no reason to not believe things were in order . We opted to get a rental vehicle as we were driving to Montego Bay on arrival.. this is our way of experiencing all the islands we visit. The car was much smaller than we required it was filthy on the inside it smelled bad we emptied 3 cans off air freshener and it still smelled. would it not have been courteous to tell us the day before we arrived when they called to say our original booking was unavailable, this stinky car was forced on us as we did not wish to delay our long drive any further . on the return off the car the rep was very unfriendly and almost accusing us off the dents and scratches that existed prior to us renting it , it was raining due to the hurricane atmosphere also , the rep said we were to wash the car , this would of been impossible to keep car clean as it was raining even as we returned said car , but the manner of the person was disgusting even as we tried to explain. BTW they are in the same place and knew its raining . If you are new to a place it is very stressful to go through these inconveniences especially if you are getting ready to maneuver through new terrain and distances.. its not worth the stress .. lesson learnt , stay away from Hummingbird car rentals
Reply by Hummingbird Tours and Car Rental Services on 3 October, 2017
The primary renter, whose name is on the contract was communicated with prior to rental and was informed that SUV is unavailable due mechanical issues. He was offered an alternative which is our Premium Size Car that he accepted. He was issued a refund of 45usd for difference in rental to which he declined and chose to extend rental for an additional 3days due impending weather that delayed his travel. Primary renter was followed up with to which he stated that he was satified with rental and everything was okay. A follow up questionaire was also sent to primary renter at the end of the rental contract,when referred to, did not outline you above accusation. Copy of this has been emailed and all rental documents including pictures of the car at start and end of rental is attached. Please make reference to such.
Reply by leslie on 4 October, 2017
Is this company serious or is this how customer service is in Jamaica? Somebody leave a bad review and you call it an accusation? I've seen similar replies from another car rental company. If youguys say customers are your number one priority, How can you respond to a complaint without even or empathise with your renter? This person was obviously there with the primary renter (as you call it) and for him/her the experience was not good. There's 2 sides to every story so but you seem not to want to even talk about some of what the renter is complaining about like how she was treated rude by an employee. Even if the "primary renter" did not "outline you above accusation" in your follow up questionnaire it does not mean you should dismiss how this person feels (he/she was obviously with the primary renter) AND even if you feel all of what they're saying is not correct you could at least say I'm sorry if this was not a great experience or maybe there were things we missed..." Not answer like you are above reproach... I always check everywhere for reviews these days not just the perfect ones If this is how you or other rental companies in Jamaica deal with customers then I would not rent or recommend my friends to your company.